AI agents for distributors

Run your distribution business by voice.

Workd gives everyone on your team an AI agent they talk to in their own language. It knows every customer and does the work, from the first phone call to the final delivery.

Talk to our AI
A rep driving to a customer, talking to his Workd agent on a phone in a dash mount
Sarah, your Workd agent · listening
“Brief me on Henderson Mechanical before I go in.”
  • ✓ Shipped Tuesday 40 cs 3/4" fittings
  • ✓ Running late copper order, now Friday
  • ✓ You promised a boiler quote last visit
Axia Medical Solutions HF Foods Republic Pharmaceuticals
+34%
average sales growth for our pharma and medical distributors this year
$5M to $1.5B
in annual sales: the range of distributors running on Workd
2 to 4 weeks
to go live on the ERP you already run
The problem

Too much of your business waits on someone typing.

  • A rep walks into a customer meeting without knowing what shipped or what was promised last time.
  • Visit notes and follow-ups live in someone's head, because nobody wants to type them into the CRM.
  • Inside sales clicks through three screens to answer a question the system already knows.

Every one of those moments costs you time and a little goodwill, and your competitor is happy to take both.

A contractor on hold, waiting on his order9:02 AM · on hold
Inside sales re-keying an order while on the phone10:40 AM · re-keying
A rep texting an order in from his truck11:15 AM · still waiting
One reorder · five hours · four handoffs

From the first phone call
to the final delivery.

Everything your team does, by voice or by hand, in one platform built for distributors.

Voice

Ask anything about any customer, out loud

Your team asks Workd the way they'd ask a colleague: what's late, what they paid last time, what we promised. Workd answers in seconds, from their phone, using your ERP, your CRM and every past visit.

Orders and historyWhat they paidWhat's lateWhat you promised
1Just talk 2From your own systems
The week

Plan the week, and see every account in your territory

Ask for the week's plan, and Workd builds it around who's due for a visit. The map shows every account around you, colored by what they buy, including the ones nobody has called yet.

Workd's plan for three days of visits around Columbus, with stops and drive times Close-up of the territory map with planned stops ringed in green
The visit

Talk through the visit, and the notes write themselves

On the way out, your rep says what happened. Workd logs the visit, sets the follow-ups and updates the opportunity, and anything it got wrong comes back with one tap.

Visit loggedFollow-ups setDeal updatedUndo anytime
1Say it on the way out 2Visit, task and deal logged 3Undo anytime
Quoting

Quotes go out while the customer is still on the phone

Build a quote by voice or by hand at each customer's contract prices, see the margin before it goes, and send it before the call ends.

Contract pricesMargin before you sendBuild it by voiceSent on the call
On the phone with Mike
"Price me 40 cases of three-quarter elbows, two coils of inch PEX and two dozen half-inch valves."
Workd
Quote built and sent before he hangs up
1Their contract prices, applied 2Margin before you send
Orders

Order emails become orders

Customers keep emailing their POs. Workd reads each one, matches every line to your items and leaves a draft order for your team to check and submit.

Reads every POMatches each lineYou check and submitNo re-keying
Get a Demo
The email
"Please see attached PO for the Maumee job. Need it Thursday. Thanks, Carla"
📎 PO 22-0917.pdf
Workd
A draft order, ready to check
1Every line matched to your items 2You check it and submit
Languages

Your team and your customers, each in their own language

Your team talks to Workd in the language they think in. When a customer calls, the phone agents speak about 80 languages, switch if the phone changes hands, and your team gets the summary in English.

About 80 languagesSwitches mid-callSummary in EnglishOn every line
1Spanish picked up right away 2Answered in Spanish
Phones

Backup for your phones, so your team can focus

When your team is busy or out, Workd picks up. It answers routine questions from your systems, takes the payment or the order when that is all the caller needs, and hands everything else to the right person with the context.

Takes ordersTakes paymentsOrder statusHands off to a person
Get a Demo
Counter busy, 10:42 AM
"When is my ball valve order getting here?"
Workd
✓ETA from the route: 2:15 PM
✓Logged on the account
1Routine calls covered when the team is busy 2Your team sees every call and its outcome
Ecommerce

Your customers order online at their own prices

Every customer gets a store with their pricing, their order history and one-tap reorders. Run a sale once, and your store and your reps both know about it.

Their own pricesOrder historyOne-tap reorderSales and promos
1Each customer sees their own prices 2The same sale your reps are talking about
Live Cart

Help a customer finish their cart while you talk

When a customer calls in the middle of an order, your team sees the cart as they shop and adds what they're missing. The customer watches it change on their own screen.

Shop togetherAdd items for themWhile you talkThey see it live
On the call
"Do I need anything else for the crimp rings?"
You
Add the crimp tool to his cart while you talk
1See their cart as they shop 2Add items for them
Delivery

Deliveries planned, driven and signed for in one place

Routes go out to each driver's phone. Every stop is checked off and signed for, drivers can snap a photo of anything on site, and the office sees the day as it happens.

Routes to phonesSignature on deliverySite photosOffice sees it live
1Route planned for the driver 2Signed for at the door
Compliance

Stop shipping to customers whose licenses lapsed

For pharmaceutical and medical distributors, Workd tracks every customer's licenses and holds an order before it ships to someone whose license has expired.

Every license trackedHolds risky ordersChecked before it shipsRenewal reminders
Before it ships
Every license checked against public license records.
Workd
Order held for review
1Checked before it ships 2Every license, every customer
Reporting

Every number you care about, on one dashboard

Drag in the reports that matter to you: sales by rep, orders, routes, calls and more. Every number comes live from your systems, and everyone on the team can build their own view.

Command Center
Orders Today
0
+12% vs yesterday
Revenue MTD
$0
18.3%vs last month
Open Invoices
0
Current30+60+90+
Route Efficiency
94%
Target: 90%
Above target
Get a Demo
Why Workd

We've been in your shoes.

Twenty years inside distributors, watching good people lose hours to screens and phone tag. We built Workd so everyone on the team can just ask.

Axia Medical Solutions HF Foods Spectrum NDC Distributors Republic Pharmaceuticals South Pointe Wholesale
We were using another CRM, and we were limited in what we could give our reps. No live inventory, different platforms, different spreadsheets. Bringing in Workd fixed that basically overnight.
MW Mitchell WalkerChief Operating Officer, Axia Medical Solutions Read the Axia story →
+34%average sales growth for our pharma and medical distributors this year
$5M to $1.5Bin annual sales: the range of distributors running on Workd
2 to 4 weeksto go live on the ERP you already run

Connects to what you already run

Workd writes every visit and call into the systems you already run.

Your ERP
Prophet 21EclipseNetSuiteInforSAPMicrosoft DynamicsAcumaticaSageQuickBooksOracleBlue LinkFishbowl and more
Your CRM
SalesforceHubSpotMicrosoft Dynamics 365Zoho CRMSalesNOW

Built for distributors like you

Industrial and PVFPlumbing and HVACElectricalBuilding MaterialsFoodservicePharmaceuticalMedical DevicesManufacturing
The plan

How it works

  1. 1

    Get a demo.

    See your team's real questions answered by voice in about thirty minutes, and find out whether Workd fits.

  2. 2

    Connect your systems.

    We connect Workd to the ERP you already run. Nothing gets ripped out, and you're live in two to four weeks.

  3. 3

    Give everyone their agent.

    Your reps, your counter, your inside team and your drivers start talking to Workd on day one.

Get a Demo
Why we built Workd

Be the distributor whose people always have the answer.

Your people need what the company knows the moment a customer asks. Today it's stuck behind keyboards and in people's heads. Workd gives everyone on your team an AI agent they just talk to, in their own language, that knows your business and does the work. We connect it to the ERP you already run, and your team starts talking to it on day one.

Get a Demo

You've tried technology before. So have most distributors.

Most distributors we talk to bought a CRM that never got updated, because every tool asked their team to sit down and type after a long day. Workd only asks them to talk, the way they'd call the branch today. No screens to learn, no forms to fill in, and it connects to the ERP you already run, as it is.

Questions we hear

Is this a long ERP project?

No. Workd works on top of the ERP you already run, and nothing gets ripped out. Most distributors are live in two to four weeks.

Will it work with our ERP?

Workd connects to Prophet 21, Eclipse, NetSuite, Infor, SAP, Microsoft Dynamics, Acumatica, Sage, QuickBooks and more. On the demo we'll show you how it connects to yours.

What languages does Workd speak?

Workd's phone agents speak about 80 languages, including Spanish and Mandarin, and switch mid-call if someone else picks up. Your team can use the app in their own language, and call summaries come to you in English.

Will our inside team feel replaced?

No. The calls that interrupt them all day (what shipped, is it in stock, what did they pay last time) come to Workd instead, so they get time back for the customers and the work that need them.

Can we trust the answers?

The answers come from your own ERP and CRM, live. Workd answers from what your systems actually say about each customer.

How secure is Workd?

Workd uses enterprise-grade encryption, role-based access controls and audit logging across every action. Each person's agent can only do what their role allows. Your data stays yours, and we don't use customer data to train AI models.

Try it right now: call our AI

Give everyone on your team their own AI agent.

Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.

Get a Demo Talk to our AI: (248) 522-9680